Return & Refund Policy

At MA House Hold, customer satisfaction is our priority. We carefully check our products before dispatch to ensure that you receive your order in good condition. If you receive a damaged, defective, incorrect, or incomplete product, we are here to assist you.

Return Eligibility

You may request a return or replacement if:

  • The product is received damaged or defective.

  • You received the wrong product or an incorrect quantity.

  • The product is significantly different from the description provided on our website.

  • The product is unused and remains in its original packaging, where applicable.

Return requests must be submitted within 7 days of receiving the order.

Conditions for Returns

To be eligible for a return:

  • The product must be unused and in its original condition.

  • Original packaging, tags, accessories, and other included items should be retained.

  • You may be required to provide clear photos or videos showing the issue with the product.

  • Products damaged due to misuse, improper handling, or normal wear and tear may not be eligible for return.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or product-specific reasons. This may include products that have been used, opened, damaged after delivery, or customized specifically for the customer.

Refund Policy

Once we receive and inspect the returned product, our team will determine whether the return qualifies for a refund or replacement.

If approved, the refund will be processed through the applicable payment method. Processing time may vary depending on the payment provider or bank.

Shipping charges may be non-refundable unless the return is due to an error on our part, such as sending an incorrect or defective product.

Damaged Products

If your order arrives damaged, please contact us as soon as possible and provide photographs or a video of the package and product. This will help us investigate the issue and arrange an appropriate replacement or refund.

Order Cancellation

Order cancellation requests should be made as soon as possible after placing the order. Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

How to Request a Return

To request a return or refund, contact us with:

  • Your order number

  • Customer name and contact number

  • Product name

  • Reason for the return

  • Photos or videos of the product, if applicable

Phone / WhatsApp: +92 335 3472022
Email: info@mahousehold.com
Website: mahousehold.com

MA House Hold reserves the right to assess each return request individually and make the final decision based on the condition of the product and the circumstances of the return.